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| Why Choose Us ?
We
know you're probably shopping around, and we know the competition
is fierce when deciding on a new web host. Customer Service and
Tech Support should be the highest priority on your web host shopping
list. Many companies claim to have a full staff of employees ready
to answer your questions. What you soon find out is they have a
few message takers who pass the buck to one or two overworked technical
people. That is, if you even get somebody on the phone.
We've
put together a list of reasons why we feel Interservers offers significant
advantages over our competition: |
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- True PHONE support ...
Are you willing to settle for 9am - 6pm (Mon-Fri) support?
If you run into problems on Friday evening, are you willing
to wait till Monday 9am?
- How about talking to a lifeless voicemail?
- How about sending urgent requests for help to an auto-responder
- only to get a reply 1-2 days later?
- How about being transferred from one staff to another
until you get to talk to one (hopefully) that can solve
your problem? (Pick up the phone and try talking to one
of those large ISP's - you will get the idea.)
- How about talking to sales representatives who have
no idea what MX records, DNS, DNS Hosts and IP addresses
are, and who can't really answer your questions? "ummmm,
I'm not really technical, let me get my engineer to call
you back tomorrow.."
If you answered NO to the above, try our 8am - 1am (7
days a week!) non-emergency phone support. You
can call us 11pm - 8am for emergency support too. Get
help when you need it, not when your hosting provider
feels like giving it.
- Quick email response - if you prefer
email ...
If you prefer to go the "electronic" way, send us an email
at support@interservers.com. Our average response
time is 2 hours or less. Don't take our word for it -
check it out. And best of all, we don't force you to use
email, use our phone support at your convenience.
- We have our overheads covered
...
Why is this important to you? You will be surprised
that in this industry, even bigger players - or rather,
especially bigger players - with more customers than us
have not hit break-even point. You don't have to worry
whether we will stop operations to cut losses - because
we aren't losing money.
- We have been around for 5 years ...
Conventional statistics have shown that businesses that
survived the first 2 years of their businesses will continue
to operate. We found this to be true. Many web-hosting
companies that had sprung up in the last 1-2 years have
either closed down or stopped offering hosting as a service.
Just ask your business associates - you're sure to find
several whose web site and email service was disrupted
because their providers closed down. In today's consolidated
web-hosting market, a relatively new player (less than
2 years in business) is unlikely to survive because
a hosting company requires a substantial base of customers
to pay for high infrastructure and specialized-labor costs.
- Long Sales Hotline hours
From 8am - 11pm DAILY (yes, Monday-Sunday!), you
can register your domain name, setup your web site, or
talk to us about your needs. If hosting is not your main
gig, you might not have time to call us during regular
office hours.
- Powerful & Flexible Hosting Control
Panel ...
Everyone says they have a control panel that allows
you to configure "something"? BUT what can it configure?
BUT how good is it? We have dedicated software
programming resources to customize our hosting control
panel to give you ultimate flexibility. We don't buy off-the-shelf
control panel technology as they are restricted in functionality.
- Continual Upgrades ...
We have been continually upgrading our control panel software
and other services since we started. When you sign up
with us, it is the beginning of a business purchase that
gets better all the time. We have been in business
long enough to know that if we don't serve your needs,
we will lose your business to someone who does. Browse
our web site thoroughly - does ours feel like a "shop"
you are comfortable buying your "goods" from?
- Small Businesses & Large Corporations
alike use our services
We are inexpensive enough for the small shops,
and reliable enough for the big guys. Without saying,
any business whose size falls between naturally fits the
bill. And more importantly, the bill fits them. Where
else do you find this ultimate combination?
- Get Advice on Best Practices.
As one of the earliest web-hosting companies, we have
acquired a significant knowledge base to advise you on
best practices - both technical and business aspects -
when it comes to the Internet.
- "Hosting" is our CORE Business ...
If it is our core business, you know we have to be among
the best in this industry to survive. And we have done
so for the last 5 years...
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